Zori Timeless
Terms of Use & Booking Conditions
Last updated: June 2026 · Version 1.0
1. Who we are
This website (zori.hr) and the residences and restaurant it describes are operated by GALLO RESTAURANT d.o.o., registered seat Ulica Andrije Hebranga 34, 10000 Zagreb, Croatia, OIB 81412172571, registered with the Commercial Court in Zagreb under MBS 080429079 (“Zori Timeless”, “we”, “us”). Venue: Vinogradišće bay, Palmižana (Sveti Klement), 21450 Hvar. Contact: info@zori.hr, +385 91 322 2225.
2. Scope
These terms govern your use of the website and, together with your booking confirmation, any reservation you make. By using the site or making a booking you accept these terms. If you do not agree, please do not use the site. Mandatory consumer-protection rights you have under the law of your country of residence are not affected by these terms.
3. Using the website
The site is provided for information and to let you enquire and book. We take care that descriptions, images, prices and availability are accurate, but they are indicative, may change, and do not constitute a binding offer. You may not misuse the site, attempt to gain unauthorised access, scrape it at scale, or use it unlawfully.
4. Intellectual property
All text, photography, video, design and marks on the site are owned by us or used under licence and are protected by copyright and related rights. You may view and share links to the content; you may not copy, reproduce, republish or use it commercially without our prior written consent.
5. Enquiries and how a booking is formed
An enquiry, a quotation, or a request is not a confirmed booking and places no obligation on either side. A reservation is made through our reservation provider; a binding contract is formed only when we (or the provider on our behalf) issue a written confirmation. The details, rate, deposit and the cancellation and amendment terms that apply to your stay are those stated in that confirmation, which prevail over any general description on the site.
6. Prices, taxes and payment
Rates are per residence and are shown with the currency stated at booking. Unless stated otherwise, rates include applicable Croatian VAT; the statutory residence/tourist tax (boravišna pristojba) and any optional extras are shown separately. A deposit may be required to confirm a booking, with the balance due as set out in your confirmation. Payment is handled by our reservation/payment provider; we do not store full card details.
7. Cancellation, amendment and no-show
The cancellation, amendment and no-show terms that apply to your stay are those shown at the time of booking and set out in your confirmation, which may vary by rate and season. Please read them before you confirm. Where you have a statutory right of withdrawal, note that under Croatian and EU consumer law the right of withdrawal generally does not apply to accommodation services provided for a specific date or period. Refunds, where due, are made to the original payment method.
8. Your stay
Each residence accommodates one party at a time, up to the stated capacity; additional guests are not permitted without prior agreement. The island has no cars and is reached by boat; arrival and transfer arrangements are agreed in advance. Check-in and check-out times are stated in your confirmation. You agree to treat the residences, the restaurant and the bay with care, to follow reasonable house rules and safety instructions, and you are responsible for damage caused by you or your party beyond normal use.
9. Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that may not be limited by law. Subject to that, we are not liable for indirect or consequential loss, and our total liability in connection with a booking is limited to the amount you paid for the stay concerned. We are not liable for the content or services of third parties (for example the reservation provider, transfer operators or sites we link to).
10. Events beyond our control (force majeure)
We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, sea conditions, fire, power or network failure, strikes, epidemics or acts of authority. Where such an event prevents a stay, we will work with you in good faith on a rescheduling or refund consistent with your confirmation and the law.
11. Complaints and dispute resolution
Please raise any concern with us first at info@zori.hr so we can put it right. As a consumer in the EU you may also use the European Commission’s Online Dispute Resolution platform: ec.europa.eu/consumers/odr. Out-of-court consumer dispute resolution in Croatia is available before the competent body under the Consumer Protection Act.
12. Governing law and jurisdiction
These terms and any booking are governed by the laws of the Republic of Croatia, and the courts of Croatia have jurisdiction, without depriving you of the protection of mandatory rules of the country where you live.
13. Changes and severability
We may update these terms; the version that applies to your booking is the one in force when you book. If any provision is found unenforceable, the rest remains in effect.
See also our Privacy Policy, Cookie Policy and Impressum.