We are hiring!

Zori Timeless 168
Join our team and become a Zori Timeless family member
20.1.2023.

Zori Timeless is a new, unique luxury hotel located on the island of St Klement near Hvar, Croatia.

As a family-owned and run restaurant with over 60 years of hospitality and fine dining tradition, Zori has established itself on the gastronomic map of Croatia and beyond.

Today, with four new luxury designer residences on the estate next to the restaurant, Zori has evolved into a one-of-a-kind hotel where guests have everything they need for a superb indulgent vacation experience.

We currently seek an enthusiastic and energetic Hotel Operations Manager to work closely with the owners in overseeing the day-to-day smooth running of the hotel.

At Zori Timeless, we endeavour to offer services above the standard expectations; you will manage and oversee the standard operating procedures and ensure that the quality standards are met. Also, as the Hotel Operations Manager, you must ensure that the hotel operates according to company policy and brand standards. This position will be the leader in providing that all guests experience the highest levels of luxury service throughout their stay.

Hotel Operations Manager job description and requirements:

  • Assist and supports the owners.
  • 'Hands-on' in the day-to-day operation.
  • Supports and monitors housekeeping and maintenance activities to ensure consistent maintenance, cleanliness, and presentation standards.
  • Records any shortfalls and takes immediate action to resolve them.
  • Handles guest complaints and does follow-up.
  • Oversees team member work schedule.
  • Compiles monthly guest feedback highlighting any shortfalls and follows up with team members.
  • Ensures service delivery is personable and memorable, guests' needs are anticipated, and requests are followed up. Building guest relationships and loyalty ensures their repeat stay.
  • Always takes complete ownership of the hotel and responsibility for the operation. Your role and commitment are to know what happens daily in all business areas.
  • Has impeccable grooming standards and ability to coach others where applicable.
  • Meets, greets and interacts with guests.
  • Oversees the VIP amenity program.
  • Focuses on maximizing food and beverage sales by cross-selling and upselling.
  • Proactiveness in the promotion and sales of hotel services.
  • Reports and oversees any repairs or maintenance needed.
  • Additional responsibilities include rota management, banking, and health and safety.
  • Strong communication, coaching & mentoring skills.
  • High proficiency (speaking, reading, and writing) in English is required.

 

Benefits:

  • Full-Time Position
  • Room and board
  • A competitive salary
  • Bonus at the end of the year
  • 45 days holiday during wintertime

 

To apply for this position, please send us your cover letter and resume on info@zori.hr till February 4, 2023.